General Terms and Conditions.

Document details

Contents of the General Terms

1. Introduction and Definitions
2. Commencement of cooperation and onboarding
3. Announcement and receipt of goods (Inbound)
4. Warehousing and stock management
5. Picking, packaging and dispatch (Outbound)
6. Returns (Reverse logistics)
7. Value added services (VAS) and projects
8. Capacity reservation and volume management
9. Security and insurance
10. SLA standards
11. Liability
12. Complaints and damage claim procedure
13. Payment
14. Right of retention and suspension of services
15. Termination for cause of the Contractual Relationship
16. Termination by notice of the Contractual Relationship
17. Abandoned goods
18. Force majeure
19. Confidentiality and data protection
20. Compliance
21. Miscellaneous provisions

Relationship between the General Terms and the Agreement

The Contractual Relationship arises upon the signing of the Agreement, which together with these General Terms constitutes a single legal transaction. The Agreement contains the operational and commercial parameters specific to the individual Client (location, cut-off times, minimum fee, carriers, integrations and the like). In the event of any inconsistency between the General Terms and the Agreement, the Agreement prevails to the extent that it expressly derogates from the General Terms, while all other provisions remain in force.

Amendments

The Contractor reserves the right to amend the General Terms upon written notice to the Client at least 30 days in advance, via this website and by email. The current version of the General Terms is always available on this page.

Contact

Questions regarding the General Terms: office@2forge.io or info@3pl.hr. Written correspondence: 2Forge Innovation d.o.o., Ulica Pere Devčića 61, 10290 Zaprešić, Croatia (central logistics centre).