Pre Loader

FREQUENTLY ASKED QUESTIONS

What are fulfillment and 3PL?

Fulfillment is the process of storing, picking, packing, and shipping orders on behalf of businesses. 3PL (Third-Party Logistics) refers to outsourcing logistics and supply chain management functions to a specialised provider. 

Why should I use a 3PL service for my fulfillment needs?

3PL providers have the expertise, resources, and infrastructure to streamline your logistics operations, reduce costs, and improve efficiency, allowing you to focus on your core business. 

What types of businesses benefit from 3PL services?

3PL services are valuable for e-commerce companies, retailers, manufacturers, and any form of enterprise with complex logistics and supply chain requirements. 

How can I trust the security and safety of my inventory in your facility?

We employ strict security measures, including surveillance, access control, and inventory tracking systems, to ensure the safety and security of your goods. 

What geographical areas do you serve?

We serve clients nationally or internationally, depending on your specific needs, with a network of strategically located fulfillment centres. 

Can I integrate my e-commerce platform with your system?

Yes. We offer integration capabilities with popular e-commerce platforms, allowing seamless order and inventory management. 

How do you handle returns and customer service?

We can manage returns on your behalf and provide customer support services, ensuring a smooth and efficient returns process. 

What is your pricing structure?

Pricing varies depending on multiple components, such as order volume, storage requirements, and shipping destinations. We offer customised pricing to suit your business needs. The best would be to send us your inquiry at info@3pl.hr 

Can I scale my services up or down as my business grows or fluctuates?

Yes. Our flexible services allow you to scale up or down as needed, ensuring you’re always aligned with your business demands. 

What are your shipping options, and can I use my preferred carriers?

We offer different shipping options, including partnerships with major carriers (DPD, DHL, UPS, GLS and Hrvatska pošta). You can use your preferred carriers or take advantage of our negotiated rates. 

How can I track my inventory and monitor order fulfillment in real time?

We provide access to a user-friendly dashboard where you can track inventory levels, order status, and shipping details in real-time. 

Do you provide additional value-added services, such as kitting or customisation?

Yes. We offer value-added services like kitting, assembly, and customisation to meet your requirements. 

What is your typical turnaround time for order fulfillment?

Turnaround times vary depending on order complexity and volume, but we strive to fulfill orders promptly and efficiently in agreement with the client. 

What kind of truck access options do you provide at your warehouse?

We accommodate trucks of all sizes, including those with loading ramps and without. Our facility is equipped to handle various truck configurations to ensure efficient loading and unloading of goods. 

How do I get started with your 3PL and fulfillment services?

Contact our team for a consultation, and we’ll work with you to assess your needs and create a tailored solution. 

My question is not listed here. Where can I get more information?

Send your inquiry through the contact form